This tab provides general information about credit note: the type of the transaction, the entity involved, the customer, its contract, currency, the document basis, and more data, which may depend on the configuration of your system.

In the Transaction Type field, select the appropriate option:

• Goods Return: To register the return of the goods or services by the customer.
• Invoice Correction: To register any corrections to the invoice that reduce the customer payable amount.

This enables the fields appropriate for the selected transaction type.

The following fields are required: Company, Contract, Transaction Type, Entity, and Warehouse.

The "Credit Note (create)" form. The Main tab

In the Company field, you can select a customer, individual or other legal entity, for whom the credit note is created. Select it from the Companies list. The Contract field is populated automatically with the default contract of the selected customer. If necessary, you can select another contract of this customer (to open the list of contracts, click in the Contract field, then select Show all ).

<Auto> in the Number field indicates that a number for this document is assigned automatically when you save the document. The From field is populated automatically with the current business date. You can select another date, if necessary.

In the Entity field, select an entity of your company for which this document is being prepared. The Entity field is available if the Multi-Company Accounting option is selected on: Administration > Settings > General Settings. You can select your personal default entity to appear in documents; for this, refer to Personal Settings. If you have not selected your default entity, the entity defined first will be used as the system default value.

Notice in the Emirate box the default emirate of the customer operations.  Once you select an invoice as the basis for this credit note, the emirate from invoice will appear in the field, and you will not be able to select another emirate.

The Customer Order field is filled in automatically if the credit note is linked to it. You can link the credit note to a customer order manually; for this, click the arrow button in the field, then click Show all. The list of customer orders appears; only the orders for the same contract are shown in the list. If you need to return items linked to different orders, you can move the Customer Order field from the Main tab as a column to the table on the Inventory tab. For this, use the Settings button on the toolbar (for more information, see Document Toolbar).

If this credit note was not generated for a specific invoice, in the Basis box select the invoice which is being corrected or adjusted by this credit note. Click the Fill in (  )  button to copy the data to this note.  If, after you edited this credit note you want to cancel the changes and reset to the initial details, use the Fill in ( ) button – the details from the basis document will be copied to the credit note.

The Warehouse field is required, if the Multiple warehouses option is selected on the Administration > Settings > Purchasing and Warehouses form.
In the Warehouse box, you can select the warehouse to which the goods will be returned. If you need to return items to different warehouses, you can move the Warehouse field from the Main tab as a column to the table on the Inventory tab. For this, use the Settings button on the toolbar (for more information, see Document Toolbar).

The Project field is available if the Project Costing functionality is turned on on the Administration > Settings > Project Costing form. You can link a credit note with a project from the list of available projects. If the items in this credit note are associated with different projects and you need to specify different projects for different items, you can move the Project field from the Main tab as a column to the table on the Inventory and Services tab. For this, use the Settings button on the toolbar (for more information, see Document Toolbar).

If the Enable Project Tasks option is selected on the Administration > Settings > Project Costing form, you can link the entire document with a specific project task or document's line items with multiple project tasks. By default, the Project Task column is available on the Inventory and Services tab. If needed, you can move it to the document header (the Main tab). For this, use the Settings button on the toolbar. 

You can use the Comment text box to provide any relevant information on this transaction.

Notice the hyperlink below the Warehouse field–on the screenshot above, AED* VAT Applied* Prices include VAT (can be different in your document) – by clicking the hyperlink, you open The Prices and Currency dialog box and can view the price-related and tax-related settings for the credit note. The settings cannot be changed if the credit note is based on an invoice.

The Generate Tax Credit Note button

For the saved credit note, you can generate a tax credit note in one of the following ways:

• By clicking the Generate Tax Credit Note button at the bottom of the form.
• By clicking Generate on the toolbar and then selecting Tax Credit Note from the drop-down list of options.

All the details from this credit note will be copied to the tax credit note.

The document totals and other Information

At the bottom of the form, the Total Due field shows the document total, and the VAT field shows the total VAT amount calculated for the credit note.

Also, at the bottom of the form, you can view the current status of the credit note; it can be one of the following:

• New (document was created, but not recorded to the database)
• Not Posted (document was recorded, but not posted)
• Posted (document was posted)
• Marked for Deletion (document was marked to be deleted)

The toolbar buttons

After filling out the tab, click the Save button to save your work. After filling out all the tabs, click Post to post the document without closing it or Post and close to post and close the document.

Use the Settings button to invoke the Document Settings dialog box that can be used to move the Project field, or the Warehouse field, or other fields from the document header (the Main tab) as columns to the table on the Inventory and Services tab or back.

The Document Settings dialog box

Once you are done with option selection, click OK to save the settings and close the dialog box or Cancel to close the dialog box without any changes to the settings.

To create a document based on the Credit Note, click the Generate button and select the required document type:

• Cash Payment: For cash payments to customers.
• Bank Payment: For bank payments to customers.
• Cheque Issued: For payments to customers made by bank cheques.
• Tax Credit Note: For tax correction. The document will be sent to the customer. (This option is not available for the Mutual Settlements Adjustment transaction type).
• Goods Receipt Note: To register the receiving of the returned goods to the warehouse where warehouse documents are used separately from financial documents. This type of documents is available if the Separate Inventory and Financial Documents option is selected on the Administration > Settings > Purchasing and Warehouses form.
• Money Payment (Plan): To plan payments to be sent to the customer. This type of documents is available if the Cash Flow Forecasting option is selected on the Administration > Settings > Money form.

The data from the Credit Note will be automatically copied to the new document.

For descriptions of other buttons, see Document Toolbar.