To access the Customers Order Adjustments list, go to Sales > Service Tools > Customers Order Adjustments.

Customer Order Adjustment as a document type is available if the Order Management option is selected on the Administration > Settings > General Settings form.

Customer Order Adjustment is a document that is used to change the customer order which is in processing: you can change discounts, the quantity of items, shipping dates for specific items or add or remove the items by request from the customer or depending on the item availability at the entity's warehouses.

The Customer Order Adjustments list

The list of customer order adjustments includes all the customer order adjustments available in the system. If you don't see a specific document, filter the list by company, responsible person, or amount; rearrange the list by date or document number or use the Search field. You can change the list display settings to suit your particular needs. To learn more about the list display settings, see Working with the item list.

Customer Order Adjustments can be based on Customer Order.

The toolbar buttons

To manually create a new document of the Customer Order Adjustment type, click the Create button on the toolbar.

To edit an existing document, double-click the line with the document in the Customer Order Adjustments list. You can also select the line, right-click it, and select Edit or click More actions > Edit on the toolbar.

If you need to print the selected document, send it by email, or perform other operations, refer to List Toolbar.