The Inventory and Services tab includes a list of goods and services that the customer originally intended to purchase from the entity. You can add or remove items, adjust the quantity and add or remove discounts.
The "Customer Order Adjustment (create)" form. The Inventory and Services tab
Initially, the list of items is copied from the original customer order. To add an inventory or service item, click the Add or Pick button (refer to Using the pick operation). In the Item column, select an item from the Items list or create a new item. For more details, refer to Items.
The Characteristic column is available if the Enable Item Characteristics option is selected on the Administration > Settings > Purchasing and Warehouses form. In this column, you can view additional properties (such as size, color, and so forth) of each listed item if the Use Characteristics option is selected for the item in its master record (see Items).
The Batch column is available, if the Enable Batches option is selected on the Purchasing and Warehouses form. In this column, you can specify the batch (lot) number for the items for which the Use Batches option is selected. Generally, you must specify batch numbers for items on consignment sales.
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The Auto-Discount % (Original) / Auto-Discount % column is available if the Enable Automatic Discounts and Markups option is selected on the Administration > Settings > Sales form. Non-zero values in the column indicate that one or more automatic discounts were applied because their conditions were met in the document. If you change any line in the document, automatic discounts can be recalculated for the order. For more information on discounts, refer to Overview of Trade Discounts.
The Auto-Discount (Original) / Auto-Discount column is used to for viewing the original automatic discount amount and for adjusting the amount of automatic discount.
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