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You create a supplier master record for the service provider, Planet, using the Sales > Master Data > Companies form. For details, refer to Adding a Company.
Onсe the Planet's report on VAT refunded to tourists is received, you create a Tourist VAT Refund Report with the information received from Planet using the following form: Taxes > Tax Documents > Tourist VAT Refund Reports. For details, refer to Creating a Tourist VAT Refund Report.
Then, to adjust the amount of sold supplies, you need to create an Output VAT Transaction with the Tourist Tax Refund transaction type which will adjust the amount of supplies by substracting the refunded VAT amount. As the result of this transaction, the amount of taxable supplies sold to tourists will be decreased by the VAT amount actually refunded to tourists. For more information, see Creating an Output VAT Transaction.
The adjusted amount of sales and the VAT refund amount (as reported by Planet) will automatically appear in the VAT Return for the tax reporting period as negative values in the VAT on Sales and All Other Inputs section, box 2.
To reimburse Planet, you can create a bank payment or a cheque payment manually with the To Supplier transaction type and without specifying any basis. For details, refer to Creating a Bank Payment.