Issue: How can I reallocate funds between two orders for the same customer?
Resolution: Follow these steps to transfer amounts for a single customer from one order to another.
The client has two orders that have been paid in advance. Now client wants to transfer advance from one customer order to another.
In this case, the amount paid needs to be transferred.
- Set the account visibility setting in the documents.
Go to Quick menu > Personal settings > Show GL Accounts in documents.
2. Create a Mutual Settlement document-
Go to accounting module > open Mutual settlement report > create Customer Debt Assignment transaction type.
In the main tab, include both the customer and the recipient i.e. the same company, as this is an internal adjustment document.
In the Accounts Receivable tab, indicate the Customer order where the funds should be transferred.
In the Payee Attributes tab, Add the Customer order in the document and order field, it is from which the amount will be deducted, and review the contract and account details.
The entry will be DR Current Trade Receivables from customers
CR Prepayments from Customers
3. Check your actions by generating the report Consolidated Analysis of Customer Orders.
The balance of USD 1060 is transferred from 00CO24-00001206 to 00C024-00000769.
This is a specific case where a client has overpaid for a lower CO, but the same procedure can be applied when transferring a prepayment from one CO to another.
Thank you for being a FirstBIT customer #Customers Order#Transfer of payment#Mutual settlement