Issue: How can I reallocate funds between two orders for the same customer?
Resolution: Follow these steps to transfer amounts for a customer from one order to another.
The client has two orders that have been prepaid. They now wish to transfer the advance payment from one order to another. This could be for several reasons, such as a customer needing an item from a different order urgently, no longer requiring the original order or an error in recording the payment in the wrong document.
For example, the Customer order EICO24-00000007 needs to be fulfilled, and advance from other CO needs to be transferred to this CO. Below is the data of the CO available and their Prepayments
Set the account visibility setting in the documents.
Go to Quick menu > Personal settings > Show GL Accounts in documents.
2. Create a Mutual Settlement document-
Go to accounting module > open Mutual settlement report > create Customer Debt Assignment transaction type.
In the main tab, include both the customer and the recipient i.e. the same company, as this is an internal adjustment document.
In the Accounts Receivable tab, indicate the Customer order where the funds should be transferred.
In the Payee Attributes tab, include the Bank receipt in the document field and specify the Customer order in the order field from which the amount will be deducted. Then, review the contract and account details.
The entry will be between the same GL but different CO-
DR Prepayments from customers
CR Prepayments from Customers
3. Check your actions by generating the report Consolidated Analysis of Customer Orders.
The balance of AED 500 is transferred from EICO24-00000006 to EICO24-00000007.
Balance has been transferred from Bank receipt EIBR24-00000005 to EIBR24-00000008 with the above entry.
Thank you for being a FirstBIT customer #Customers Order#Transfer of payment#Mutual settlement