Service Glossary(On-premise) Eng

Term name

Description

Technical issues

syntactic error of the system, the error text can be unified by the Details button; the user cannot enter new operations, the standard functionality of the program is not available, there is no possibility to enter the program, the system elements are not displayed

Functional support consultation

consulting/ providing instructions to users on how to effect the operation using the FirstBIT software product

Consulting on best accounting practice using implemented modules

recommendations on Accounting, based on best practices using the capabilities of the FirstBIT Software (consultations on methodology, how to correctly effect the transaction to receive correct accounting and tax statements)

Accounting analysis, recommendations on fixing user errors

Online audit, verification and analysis of data and documents entered into the program, error identification, providing of detailed instructions for self-correction by the user

Set up backup settings
(for File database only if required)

It is configured only for file databases. A database backup is generated and saved on one of the hard drives of the user's PC. It requires the user to monitor notifications that the backup is created according to a schedule and no failures appear due to incorrect operation of the user's hardware and system software on this PC.

Audit of the IT infrastructure

audit of the technical capabilities of the customer's on-premise environment further safe and correct operation of the First bit software, recommendations for changing/improving the environment

Standard and non-standard configuration and Software updates

Updating the configuration and/or 1C platform to the current release. Standard configuration - has no customization made by changing/addition the code, changes can only be made through external extensions.
Non-standard configuration - customization have been made to the configuration code, the structure of directories, forms, documents, modules, etc. has been changed.
Non-standard configurations are updated only if the changes were made by the developers of FirstBIT

Dedicated technical support specialist

a personal technical specialist (Hotline specialist or Project Manager) assigned to the client, who has information about all the customization in program, knows the processes and features of effecting operations by the client, supports all incoming requests, promptly provides the client with all the necessary information

Interface and user rights setup using standard tools

adding and individual/untypical settings of users and their rights in the client program without the use of development and programming

Diagnostics of physical and logical database integrity

checking the database to detect loss of integrity (loss occurs due to hardware failures, system software errors, incorrect data entry and data correction, etc.). The check is carried out quarterly.

Adjustment of existing forms and reports using standard tools

customizing reports on requests without programming

New release notification

providing a specification describing the changes included in the release

Installing the software client application on additional user PC (1С platform)

installing a software platform from scratch on an additional user device

Installing/reinstalling the software and users licenses

• installing a license from scratch on an additional user device
  
• transferring a previously issued user license to another device
  
• reinstalling the license on the same device due to a change in its parameters

Guaranteed expert visit once per month