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Resolution: Follow these steps to transfer amounts for a single customer from one order to another.
The client has two orders that have been paid for in advance.
For customer orders 00C024-00000769 and 00CO24-00001206, the balance paid needs to be adjusted
In this case, the amount paid needs to be transferred.prepaid. They now wish to transfer the advance payment from one order to another. This could be for several reasons, such as a customer needing an item from a different order urgently, no longer requiring the original order or an error in recording the payment in the wrong document.
For example, the Customer order EICO24-00000007 needs to be fulfilled, and advance from other CO needs to be transferred to this CO. Below is the data of the CO available and their Prepayments
Set the account visibility setting in the documents.
Go to Quick menu > Personal settings > Show GL Accounts in documents.
2. Create a Mutual Settlement document-
Go to accounting module > open Mutual settlement report > create Customer Debt Assignment transaction type.
In the main tab, include both the customer and the recipient i.e. the same company, as this is an internal adjustment document.
In the Accounts Receivable tab, indicate the Customer order where the funds should be transferred.
In the Payee Attributes tab, Add include the Bank receipt in the document field and specify the Customer order in the document and order field , it is from which the amount will be deducted. Then, and review the contract and account details.
The entry will be DR Current Trade Receivables from customers between the same GL but different CO-
DR Prepayments from customers
CR CR Prepayments from Customers
3. Check your actions by generating the report Consolidated Analysis of Customer Orders.
The balance of USD 1060 AED 500 is transferred from 00CO24EICO24-00001206 00000006 to 00C024EICO24-0000076900000007.
This is a specific case where a client has overpaid for a lower CO, but the same procedure can be applied when transferring a prepayment from one CO to another.
Balance has been transferred from Bank receipt EIBR24-00000005 to EIBR24-00000008 with the above entry.
Thank you for being a FirstBIT customer #Customers Order#Transfer of payment#Mutualsettlement