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If Firstbit FirstBIT software is slow or unresponsive on a specific user's laptop but functions well for others, this manual will guide you through the steps to clear the cache for optimal database performance.Before clearing the cache, make sure to works slowly or freezes only on one specific user’s laptop, while other users work normally, the issue is usually caused by a local cache.
Please follow the steps below to clear it.

Step 1. Close the Application

Before starting, completely close the 1C FirstBIT application.

Step 2. Clear Local Cache (User Level)

1. Open My PC

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1. - Local Disk (C:)

2. Open the folder:

Open Users Folder:

Select current user account:

        3. Enable Hidden items in the View option and select Hidden items (View - Hidden items).

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       4. Open the AppData folder.Image Removed

       5. Go to the following folders one by one:

AppData\Local\1C\1cv8  and 1cv8
AppData\Roaming\1C\1cv8 and delete cache there

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       6. Delete all files and folders inside
(cache are files which have alphabets and digits as file names):
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• For on-premise clients (self-hosted), you need to clear an additional folder. To do this, open the About option in the main window of the application.

Image Removed There is information about the Directory in the window “About”:
Image RemovedGo to this folder and delete all files, which have format  .cfl  and  .cdn:
Image Removedusually have random names with letters and numbers).

These files are temporary and safe to delete.

Additional Step for On-Premise (Self-Hosted) Clients

If you are using on-premise FirstBIT (not cloud), please do the following:

1. Open FirstBIT.

2. In the main window, click Help - About.

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    3. In the About window, find the Directory path.

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        4. Open this folder on your computer.

1. Delete all files with extensions:

   .cfl .cdn

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Step 4. Restart and Check

1. Start FirstBIT again.

2. Log in to the database.

3. Check if the system performance has improved.

Helpful Notes

• Clearing cache does not delete any accounting data

• First login after cache cleaning may be slightly slower

• This procedure can be repeated if needed

Following these steps should resolve any lagging issues. If the problem persists, please contact the hotline for further assistance.

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