If FirstBIT software works slowly or freezes only on one specific user’s laptop, while other users work normally, the issue is usually caused by a local cache.
Please follow the steps below to clear it.

Step 1. Close the Application

Before starting, completely close the 1C FirstBIT application.

Step 2. Clear Local Cache (User Level)

1. Open My PC - Local Disk (C:)

2. Open the folder:

Open Users Folder:

Select current user account:

        3. Enable Hidden items (View - Hidden items).

       4. Open the AppData folder.

       5. Go to the following folders one by one:

AppData\Local\1C\1cv8
AppData\Roaming\1C\1cv8

       6. Delete all files and folders inside
(cache files usually have random names with letters and numbers).

These files are temporary and safe to delete.

Additional Step for On-Premise (Self-Hosted) Clients

If you are using on-premise FirstBIT (not cloud), please do the following:

1. Open FirstBIT.

2. In the main window, click Help - About.

    3. In the About window, find the Directory path.

        4. Open this folder on your computer.

1. Delete all files with extensions:

   .cfl .cdn

Step 4. Restart and Check

1. Start FirstBIT again.

2. Log in to the database.

3. Check if the system performance has improved.

Helpful Notes

• Clearing cache does not delete any accounting data

• First login after cache cleaning may be slightly slower

• This procedure can be repeated if needed

Following these steps should resolve any lagging issues. If the problem persists, please contact the hotline for further assistance.

Alternatively, you can watch the video tutorial- https://portal.firstbit.ae/~5HP1m

Thank you for being a FirstBIT customer!                      #Slow system #Lagging of base #Clear cache