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1) Please check if the Reconciliation Options is enabled and the Reconciliation starting period is specified in Settings. Go to Administration - Settings: Money:
2) Check if the document with the amount entered in Bank Statement as Payment/Deposit is posted to the correct Bank Account and with Correct figures.
3) Check if the document is not already matched in other Reconciliation document. For this, go to Bank Reconciliation blue link in the header of Bank document:
