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- On the list of existing credit notes, click Create. The Credit Note (Create) form opens.
- On the Main tab in the Company field, select the customer company.
- In the Type field, select Mutual Settlements Adjustment.
- In the Amount field, specify the written off amount.
- Click Save to save the document and to assign it the number.
- On the Documents tab, click Add to append a line.
- In the Advance column, make sure a check box is selected.
- In the Contract column, specify the contract with customer for which this writeoff was done.
- In the Accounts Amount column, enter the writeoff amount.
- Click Save and then Post.
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