Need instructions to check and resolve an error when posting cash/bank documents - insufficient funds
- Which reports can be used to check the balance on this date (Cash assets balances)
- generate the Statement of GL (for f/example, account 2050100 Cash on hand) and analyze the movement on this account
- check - compliance with the chronology of documents, cash register, entity
When posting Cash or Bank documents, the system may display an error indicating insufficient funds. This occurs when the account balance on the posting date is not enough to cover the transaction amount. In some cases, clients may believe sufficient funds are available, but the system still shows an error.
Use the following checklist to identify and resolve the issue:
1. Verify Cash/Bank Balance on Posting Date
Open the Cash Assets Balances Report.
Money module > Reports > Cash Assets Balances
Select the relevant account (e.g., Cash on Hand, Bank Account) and posting date.
Review the available balance to confirm if sufficient funds exist.
2. Generate General Ledger Statement
Run the Statement of GL for the relevant account (for example,
2050100 – Cash on Hand).Analyze the movements (debits/credits) and running balance.
Identify whether any prior transaction reduced the available funds.
3. Check Document Chronology and Compliance
Ensure that all documents (receipts, payments, transfers) are recorded in correct chronological order.
Verify that the cash register assigned to the document matches the entity’s configuration.
Confirm that there are no missing or incorrectly dated entries affecting the running balance.
4. Corrective Actions
If funds are genuinely insufficient:
Adjust the payment amount.
Record an incoming cash/bank transaction (deposit, transfer, etc.) before reposting.
If the issue is due to incorrect chronology or misposting:
Correct the posting date of the document(s).
Reassign the document to the correct cash register/entity.
Repost the affected documents.