Problem: Advance balance is not visible in Prepayment Recovery Option
Solution:
Advance document is not shown in Prepayment Recovery option for few reasons. If you face such issue please check if:
1) Company Contract is the same in Payment and Invoice documents, only documents with the same contract can be mutually settled:
2) Order is selected in Payment Document. If an Order is Selected in Advance document, this payment can be applied to the Invoice with this Order only. And, on the contrary, if you have Order in Invoice it can settled only by the Payment with the same Order Specified in.
You can specify multiple parameters in Payment document switching to Table Mode:
3) The Date and Time of Advance document should precede the invoice. Even a second difference in advance document will stop its availability in invoice document:
Functionality described above is applied to Accounts Payable and Accounts receivable.