Problem: Payment was not successful, refund was received due to various reasons like Frozen account, incorrect details etc.
Payment need to be done to the supplier.
Solution: Please follow the steps below to show how to record the refund and eventually payoff the balance to supplier.
1, An order has been placed to the supplier.
2, A purchase document has been issued based on the order.
3, The debt to the supplier has been paid.
Payment to the supplier is refunded to the account (for example, it is not properly executed, accounts are frozen, etc.), unlink the document,
4, Open the payment document, delete the Invoice received document from the document field, set the advance sign and re-post the document. 
5, Create a Bank receipt document with the transaction type from Supplier, it is created to show the refund of the balance to the bank account.
Link the document of the bank payment to show on what basis document, the refund is received.
6, Pay the debt owed to the supplier.
Specify the purchase document.
Generate reports to check your actions.
Thank you for being a FirstBIT customer! #Unsuccessful payment #Pay off supplier's debt