Problem: How to make refund prepayment to Customer if goods are sold?
Solution: Create a Credit Note document and use it as basis for Bank Payment.
In case if the goods have been already sold to the customer, follow the steps:
1. Create Bank Receipt document to record an advance payment:
Amount will be recorded as advance:
In a report Statement of Mutual Settlement, you can see it as Advance Received:
2. Create an Invoice to sell Goods to Customer and add prepayment in offset box:
Invoice and Offset create corresponding records:
And Statement of Mutual Settlements shows that deal was settled:
3. To refund sold goods from Customer, create Credit Note document with reason in Comment and put Invoice as basis:
Amount of this Credit Note appears as Accounts Received that should be refunded to Customer:
4. Create Bank Payment to Customer on the basis of this Credit Note:
Record for repayment to Customer is created:
In Statement of Mutual Settlements, there are no accounts to pay, so refund to Customer is fully paid and balance is null:
Thank you for being a FIRSTBIT customer!
Irina Babenko