User Question

The Invoice received has been paid, but it is still shown as outstanding in the supplier balance.


Problem / Symptom

A Invoice received has been paid, but after posting the payment, the invoice continues to be displayed as outstanding.

The Bank Payment and corresponding Cheque Issued have been posted, but the payment has not settled the Invoice received.

Conditions

  • The Invoice received is posted.

  • The payment was processed using a Cheque Issued and Bank Payment.

  • The payment has been posted.

  • The Invoice received remains outstanding after the payment is posted.

Root Cause

The payment in the Cheque Issued was processed as an advance payment.

The Advance option is selected, while the corresponding supplier invoice is not specified in the Document field on the Payment Details tab.

As a result, the payment is treated as an advance payment instead of being allocated to the specific Invoice received.

Diagnostics

  1. Open the Bank Payment related to the supplier payment.

  2. Identify the corresponding Cheque Issued.

  3. Open the Cheque Issued.

  4. Go to the Payment Details tab.

  5. Check whether the Advance option is selected.

  6. Check whether the corresponding Invoice received is specified in the Document field.

  7. If the Advance option is selected and the Document field is not filled in, the payment has been processed as an advance rather than allocated to the specific Invoice received.

Resolution

  1. Unpost the Bank Payment.

  2. Unpost the corresponding Cheque Issued.

  3. Clear the Advance option in the Cheque Issued.

  4. Specify the corresponding Invoice received in the Document field.

  5. Repost the Cheque Issued.

  6. Repost the Bank Payment.

  7. Check the supplier balance. The supplier invoice should now be displayed as paid.

Related Materials

6.4.2.1.2. Creating a Cheque Issued. The Payment Details tab

Product / Configuration

FirstBit ERP/FirstBit Accounting/FirstBit Contracting

Functional Area/Firstbit Software Section

Money



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Alternative User Questions / Keywords

#paid_supplier_invoice_is_still_outstanding #supplier_invoice_remains_outstanding_after_payment #invoice_is_paid_but_still_shown_in_balance #paid_invoice_is_still_showing_in_supplier_balance #payment_does_not_settle_supplier_invoice #supplier_payment_does_not_close_invoice #bank_payment_does_not_settle_invoice #cheque_issued_as_advance_payment