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Problem:

VAT amount is not applicable in documents (invoice received as an example):

FirstBit Hotline Knowledge base > VAT amount is not applicable in documents > image2026-5-13_12-6-46.png

Solution: to check VAT rates:

-Go to Taxes module, open list of VAT Rates and select the one, for example, 5%:

FirstBit Hotline Knowledge base > VAT amount is not applicable in documents > image2026-5-13_12-7-57.png

FirstBit Hotline Knowledge base > VAT amount is not applicable in documents > image2026-5-13_12-11-57.png

-Make sure that the Rate field is filled in and there is not a zero (0):

FirstBit Hotline Knowledge base > VAT amount is not applicable in documents > image2026-5-13_12-14-8.png

- Make sure the selected rate type is logically correct. For example, a 5% rate cannot be marked as Out of Scope or Export, so these options should be disabled:

FirstBit Hotline Knowledge base > VAT amount is not applicable in documents > image2026-5-13_12-17-43.png

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