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Problem:

VAT amount is not applicable in invoice received:

FirstBit Hotline Knowledge base > VAT amount is not applicable in documents > image2026-5-13_12-6-46.png

Solution: to check VAT rates:

-Go to Taxes module, open list of VAT Rates and select the problem one, for example, 5%:

FirstBit Hotline Knowledge base > VAT amount is not applicable in documents > image2026-5-13_12-7-57.png

FirstBit Hotline Knowledge base > VAT amount is not applicable in documents > image2026-5-13_12-11-57.png

-Make sure that the rate is filled in and no "0":

FirstBit Hotline Knowledge base > VAT amount is not applicable in documents > image2026-5-13_12-14-8.png

-Make sure that selected type of rate is logically correct, means that not possible that 5% rate might be Out-Of-Scope or Export, so, that boxes should not be enable, example of incorrectness:

FirstBit Hotline Knowledge base > VAT amount is not applicable in documents > image2026-5-13_12-17-43.png

Thank you for being FirstBIT customer!