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Client Connection to database.

Our Desktop and Web clients use HTTP\HTTPS internet protocols for access the cloud application.
The Servers on cloud side allow only the HTTPS connection and HTTP use only for redirection to HTTPS.
As SSL certificate provider for HTTPS connection we use Sectigo Limited.

Data Center locations:

Our Servers are placed in professional Data Centers.
We are using 3 Data Centers:
- UAE Etisalat - main for ERP and Accounting Hosting
- UAE Azure - reserve location with replicas of applications
- Europe (Germany) - from custom projects
All Data Centers are certificated as ISO/IEC 27001 and have a security system such as:
- Access control.
- CCTV.
- Power redundancy.
- Internet connection redundancy.
- DDoS protection.

Backup system:

Each ERP or Accounting placed in our hosting has at least 2 copy of data in a different GEO locations:

Backups - could be user for recovery in case of failure or other needs in the main Data Center.
Replicas - could be used for emergency recovery into different Data Center.

We do backups 4 times a day ( incrementally ) and store backup data as old as 14 days back.
Backup system use a dedicated hardware located in same main UAE Data Center ( Etisalat ).
Replication system use a storage in the different UAE Data Center ( Azure ).
Access to backups and replicas are available only to a Senior Admins of Cloud Service.

Monitoring System:

For proper understanding of service layer we do real-time collection of following information:

Servers Resources Monitoring.
Clients access logs.
Application performance logs.

In case of some unusual behavior our support team will be immediately informed.

Disaster Recovery:

Our Cloud Service has a recovery plan that allows us to fully recover the Cloud Service not more than in 8 hours after the disaster happened.

Infrastructure Access and Maintenance

All works related to maintaining your database\application are done by our employees.
All our employees are well trusted and sign individual NDA.
We have strict process of granting access to our servers to any of our employees, so only authorized personnel have an access to the Cloud Service.