Client Connection to database.

• Our Desktop and Web clients use HTTP\HTTPS internet protocols for access the cloud application.
• The Servers on cloud side allow only the HTTPS connection and HTTP use only for redirection to HTTPS.
• As SSL certificate provider for HTTPS connection we use Sectigo Limited.

Data Center locations:

• Our Servers are placed in professional Data Centers.
• We are using 2 Data Centers: UAE and Europe (Germany).
• All Data Centers are certificated as ISO/IEC 27001 and have a security system such as:
• Access control.
• CCTV.
• Power redundancy.
• Internet connection redundancy.
• DDoS protection.

Backup system:

• We do backups 4 times a day ( incrementally ) and store backup data as old as 14 days back.
• We keep our backups in 2 GEO locations ( by 2 independent backup systems ) – one is in the same Data Center; second one is in another Data Center.
• Access to backups is available only to a Senior Admins of Cloud Service.
• All backups are encrypted.

Monitoring System:

For proper understanding of service layer we do real-time collection of following information:

• Servers Resources Monitoring.
• Clients access logs.
• Application performance logs.

In case of some unusual behavior our support team will be immediately informed.

Disaster Recovery:

• Our Cloud Service has a recovery plan that allows us to fully recover the Cloud Service not more than in 8 hours after the disaster happened.

Infrastructure Access and Maintenance

• All works related to maintaining your database\application are done by our employees.
• All our employees are well trusted and sign individual NDA.
• We have strict process of granting access to our servers to any of our employees, so only authorized personnel have an access to the Cloud Service.