Problem:
VAT amount is not applicable in invoice received:
Solution: to check VAT rates:
-Go to Taxes module, open list of VAT Rates and select the problem one, for example, 5%:
-Make sure that the rate is filled in and there is not a zero (0):
-Make sure that selected type of rate is logically correct, means that not possible that 5% rate might be Out-Of-Scope or Export, so, that boxes should not be enable, example of incorrectness:
Thank you for being FirstBIT customer!