Problem: The 1C license fails regularly
Solution:Check your computer according to the following list of possible reasons, in the end of the list there is a table with recommendations for each case.
Note that you will need the help of your system administrator or other IT-specialist to check hardwares hardware and software in your IT-infrastructure.
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Below is an example of an error message that a program may generate (License not found. Software protection key or acquired software license not found ; Error linking program license to the computer; Software licensing error):
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Here’s the list of reasons why a 1C license may stop working:
1. Technical reasons (hardware-related)
1.1. Replacing or failing hard drive / SSD where the license was installed.
1.2.Replacing the motherboard (hardware ID changes and the license becomes invalid).
1.3. Replacing the network card (MAC address is used for license identification).
1.4. Changing hardware configuration (e.g., adding/removing network interfaces or virtual adapters).
1.5. Using virtual machine images — cloning a VM breaks the hardware binding.
1.6. BIOS reset or motherboard firmware update.
1.7. Hardware failures (bad sectors, power surges, disk controller errors) damaging license data.
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8.2. Please note that changing technical parameters of your computers is the responsibility of your IT-specialists. We provide only support for our 1C Customer system administrators and is not related to FirstBit software.
Thanks for being a Firstbit Customer!
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