Problem: How to refund a prepayment when goods were returned from customer?
Solution: Create a Credit Note document and use it as the basis for Bank Payment.
In case the goods have been already sold to the customer and further return was done, the below steps should be followed:
1. Create Bank Receipt document to record an advance payment:
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In a report Statement of Mutual Settlement, you can see it as Advance Received:
2. Create an Invoice to sell Goods to the Customer and add prepayment in the offset box:
Invoice and Offset create corresponding records:
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The amount of this Credit Note appears as Accounts Received that should be refunded to Customer:
4. Create Bank Paymentto the Customer on the basis of this Credit Note:
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Thank you for being a FIRST BIT customer!
# prepayment return for sold goods