Page History

Term name

Description

Technical issues

syntactic error of the system, the error text can be unified by the Details button; the user cannot enter new operations, the standard functionality of the program is not available, there is no possibility to enter the program, the system elements are not displayed

Functional support consultation

consulting/ providing instructions to users on how to effect the operation using the FirstBIT software product

Consulting on best accounting practice using implemented modules

recommendations on Accounting, based on best practices using the capabilities of the FirstBIT Software (consultations on methodology, how to correctly effect the transaction to receive correct accounting and tax statements)

Accounting analysis, recommendations on fixing user errors

Online audit, verification and analysis of data and documents entered into the program, error identification, providing of detailed instructions for self-correction by the user

Set up backup settings (FirstBit Cloud backup settings)

• Daily Backups – starts creation time - at 1AM each day (done 4 times a day) , keep for 14 days
• Weekly Backups – done each Sunday backup, keep for 3 months’months
• Monthly Backups – done the first Sunday backup of each month, keep for 12 months’months
• We keep our backups in 2 GEO locations ( by 2 independent backup systems ) – one is in the same Data Center; second one is in another Data Center.
• Access to backups is available only to a Senior Admins of Cloud Service.
• All backups are encrypted.

Standard and non-standard configuration and Software updates

Updating the configuration and/or 1C platform to the current release. Standard configuration - has no customization made by changing/addition the code, changes can only be made through external extensions.
Non-standard configuration - customization have been made to the configuration code, the structure of directories, forms, documents, modules, etc. has been changed.
Non-standard configurations are updated only if the changes were made by the developers of FirstBIT

Dedicated technical support specialist

a personal technical specialist (Hotline specialist or Project Manager) assigned to the client, who has information about all the customization in program, knows the processes and features of effecting operations by the client, supports all incoming requests, promptly provides the client with all the necessary information

Interface and user rights setup using standard tools

adding and individual/untypical settings of users and their rights in the client program without the use of development and programming

Adjustment of existing forms and reports using standard tools

customizing reports on requests without programming

New release notification

providing a specification describing the changes included in the release

Installing the software client application on additional user PC (1С platform)

installing a software platform from scratch on an additional user device

Guaranteed expert visit once per month

VAT Return Assistance Package

checking the entering data correctness and transactions reflection on the VAT Return document. Assistance in uploading the VAT declaration to the FTA portal