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View filenameClearing of cache manual.docxheight250If Firstbit software is slow or unresponsive on a specific user's laptop but functions well for others, this manual will guide you through the steps to clear the cache for optimal database performance.

Before clearing the cache, make sure to close the 1C FirstBIT application.

• Open My PC > Local Disk C:

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Open Users Folder:
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Select current user account:
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Enable Hidden items in the View option and select AppData folder.
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Go to folders \Local\1C\1cv8  and \Roaming\1C\1cv8 and delete cache there (cache are files which have alphabets and digits as file names):
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• For on-premise clients (self-hosted), you need to clear an additional folder. To do this, open the About option in the main window of the application.

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 There is information about the Directory in the window “About”:
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Go to this folder and delete all files, which have format  .cfl  and  .cdn:
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Following these steps should resolve any lagging issues. If the problem persists, please contact the hotline for further assistance.

Alternatively, you can watch the video tutorial- https://portal.firstbit.ae/~5HP1m

Thank you for being a FirstBIT customer!                      #Slow system #Lagging of base #Clear cache