https://help.firstbit.ae/otrs/index.pl?Action=AgentTicketZoom;TicketID=113152
User Question:
The Invoice received has been paid, but it is still shown as outstanding in the supplier balance.
debit turnover is AED 12439.45,but the vat reclaim credit is AED 12197.03, Leaving AED 242.42 unreclaimed.
Which transaction caused this difference?
Problem / Symptom
A Invoice received has been paid, but after posting the payment, the invoice continues to be displayed as outstanding.
The Bank Payment and corresponding Cheque Issued have been posted, but the payment has not settled the Invoice received.
The discrepancy in the amounts in the debit and credit columns.
Conditions
The Invoice received is posted.
The payment was processed using a Cheque Issued and Bank Payment.
The payment has been posted.
The Invoice received remains outstanding after the payment is posted.
Root Cause
The payment in the Cheque Issued was processed as an advance payment.
The Advance option is selected, while the corresponding supplier invoice is not specified in the Document field on the Payment Details tab.
Employee expense reports are present, but not all items have a tax invoice received, so Cr column is empty:
As a result, the payment is treated as an advance payment instead of being allocated to the specific Invoice received.
Diagnostics
Open the Bank Payment related to the supplier payment.
Identify the corresponding Cheque Issued.
Open the Cheque Issued.
Go to the Payment Details tab.
Check whether the Advance option is selected.
Check whether the corresponding Invoice received is specified in the Document field.
If the Advance option is selected and the Document field is not filled in, the payment has been processed as an advance rather than allocated to the specific Invoice received.
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https://help.firstbit.ae/otrs/index.pl?Action=AgentTicketZoom;TicketID=113152
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