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- An Invoice has been issued to the clientcustomer.
2. The incoming payment from the customer is recorded in the system using a Bank Receipt.
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3. Open the original Bank Receipt document in the system. Cancel posting and unlink (delete) related Invoices from this document. This creates an unapplied payment amount in the system, making it available for reclassificationrefund processing.
Mark the original payment as an advance payment for the customer. Save and post the document.
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Create a Bank Payment document with the Transaction Type = To Customer to reflect the actual refund paid out from the bank account back to the customer.
In the tabular partsection, link link the Bank Receipt document of the bank receipt to show on what basis document, the refund is paying.to indicate the basis for the refund.
Please also refer to the description of the Bank Payment document creation Bank Payment (To Customer).
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Generate report to check your actions.
Alternative method settlement scenarios
If the original customer payment documents cannot be adjusted (for example, because the accounting period is closed), one of the following alternative methods can be used.
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Offset Supplier Prepayment against Supplier an Invoice Received.
Create a Mutual Settlements document with Transaction Type = Supplier Debt Assignment. In the Supplier and Supplier Recipient fields, select the same business partner.
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Use a Mutual Settlements document with Transaction Type = Mutual Settlements to offset the supplier prepayment against the existing customer advance of the same business partner. In the Customer and Supplier fields, select the same business partner.
Please refer to Mutual Settlement (Mutual Settlement Type) for detailed instructions.
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