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Please also refer to the description of the Bank Receipt document creation Bank Receipt (From Customer).
NOTE: If a full or partial refund is required back to the customer (partially or fully), and the system does not allow posting the bank refund with the “To Customer” transaction type because no open customer documents are available. Proceed with the workaround belowcreating a Bank Payment with Transaction Type = To Customer, the original customer payment documents must first be adjusted.
3. Open the original Bank Receipt document in the system. Cancel posting and unlink (delete) related Invoices from this document. This creates an unapplied payment amount in the system, making it available for reclassification.
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Generate report to check your actions.
Alternative method
Offset Supplier Prepayment against Supplier Invoiceн
If the original
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This creates a supplier prepayment balance for the same business partner. If the business partner later acts as a supplier, the prepayment can be offset against an Invoice Received by using the Mutual Settlements document.
customer payment documents cannot be adjusted (for example, because the accounting period is closed), one of the following alternative methods can be used.
These methods are applicable only if the customer and supplier are the same business partner.
- Offset a Supplier Prepayment against an Invoice Received.
- Offset a Supplier Prepayment against an existing Customer Advance of the same business partner.
Offset Supplier Prepayment against Supplier Invoice
Create a Mutual Settlements document with Transaction Type = Supplier Debt Assignment. In the Supplier and Supplier Recipient fields, select the same business partner.
On the Accounts Payable tab, select the relevant Invoice Received document.
On the Payee Attributes tab, select the related Bank Payment document created for the refund.
Please refer to the guide Mutual Settlements (Supplier Debt Assignment).
After posting the Mutual Settlements document, the supplier liability from the Invoice Received will be closed against the existing supplier prepayment. The advance payment balance and the payable amount will be fully cleared.
Offset a Supplier Prepayment against an existing Customer Advance.
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