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Follow the steps below to resolve it.
1. Check GL Account Match
Click on the Document Linked from the Payee Attributes tab of the mutual settlement to open the original advance document.
Go to the Payment Details tab in the original document and note the GL account used.
Return to the mutual settlement and make sure the same GL account is selected in the Payee Attributes tab. If it differs, manually update it to match the original.
2. Check 'Order' Field-
In the original document's Payment Details tab, check if the Order field is filled.
If yes, return to the mutual settlement → Payee Attributes tab.
3. Check the Contract selected.
Ensure that the selected documents have are associated with the same contract, as only documents with matching contracts can be offset when performing during mutual settlement transactions type for adjustments between payables and receivables of within the same company. If picked it will automatically fill the contract is selected from the list, the required fields but if typed will be filled automatically; however, if it is entered manually, it is bettwe better to verify it carefully to avoid the errorerrors.
When the Customer Debt Assignment or Supplier Debt Assignment transaction type is used to adjust payable balances with advances paid, or receivables with advances received, the process involves offsetting documents within the same company and under the same contract. This offset is performed between an invoice received document and a payment, or between an invoice and a receipt.
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