Problem: The 1C license fails regularly, approximately every 2-3 months.
Solution:Check your computer according to the following list of possible reasons, in the end of the list there is a table with recommendations for each case.
Below is an example of an error message that a program may generate (License not found. Software protection key or acquired software license not found ; Error linking program license to the computer; Software licensing error) :
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6. Other reasons
6.1. License expiration (temporary license).
6.2. Incorrect system date or time.
6.3. Activation errors — e.g., 1C activation server unavailable.
6.4. Administrative mistakes — license data accidentally deleted.
6.5. Corrupted registry or system files.
7. What to do if the license stops working:
7.1. Check if the license appears in 1C → Help → About → Licenses.
7.2. Check the folder `C:\ProgramData\1C\licenses`.
7.3. Verify that Sentinel / Rlm / 1C Licensing Service is running.
7.4. Try to reactivate the license using the 1C Licensing Center.
7.5. If using a hardware key — check the dongle and drivers.
7.6. If necessary — contact FirstBit Hotline for recovery assistance.8. Here’s a structured table summarizing all the main reasons why a 1C license might stop working and recommended recovery actions:
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