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7. What to do if the license stops working:
7.1. Check if the license appears in 1C → Help → About → Licenses.
7.2. Check the folder `C:\ProgramData\1C\licenses`.
7.3. Verify that Sentinel / Rlm / 1C Licensing Service is running.
7.4. Try to reactivate the license using the 1C Licensing Center.
7.5. If using a hardware key — check the dongle and drivers.
7.6. If necessary — contact 1C technical support FirstBit Holline for recovery assistance.
8. Here’s a structured table summarizing all the main reasons why a 1C license might stop working and recommended recovery actions:
Reason | License Type Affected | How to Fix / Recommended Action |
Hard drive / SSD replaced or failed | Software | Reactivate via 1C Licensing Center; restore Restore from backup if possible; contact FirstBit Holline for recovery assistance. |
Motherboard replaced | Software | Request reactivation from 1C support FirstBit Holline (hardware ID changed) |
Network card replaced (MAC changed) | Software / Network | Reactivate or reissue license; contact FirstBit Holline for recovery assistance. |
BIOS reset / firmware update | Software | Reactivate license; ensure Ensure BIOS settings are stable; contact FirstBit Holline for license recovery assistance. |
Hardware failure (bad sectors, controller issues) | Software / Hardware key | Repair hardware and restore license or contact supportcontact FirstBit Holline for license recovery assistance. |
Cloned or moved virtual machine | Software | Reactivate after moving VM (contact FirstBit Holline for license recovery assistance.; avoid cloning licensed VMs |
OS reinstallation or upgrade | Software | Reactivate license (contact FirstBit Holline for license recovery assistance); keep backup of license files |
System restored from backup without license data | Software | Restore license folder or reactivate manually |
Registry cleaning tools removed license keys | Software | Reactivate license; exclude Exclude 1C registry keys from cleaners; Reactivate license (contact FirstBit Holline for license recovery assistance). |
License folder deleted (C:\ProgramData\1C\licenses) | Software | Restore from backup or reactivate (contact FirstBit Holline for license recovery assistance). |
Failed 1C update damaged license | Software | Reinstall 1C platform; reactivate license (contact FirstBit Holline for license recovery assistance) |
Antivirus or Defender blocked license files | Software / Network | Add exclusions to antivirus; restore and reactivate license (contact FirstBit Holline for license recovery assistance)/ |
1C service or RLM server not running | Network | Restart services; check ports and firewall |
Lost connection to license server | Network | Check RLM server status and network connectivity |
Server IP changed | Network | Update client connection settings |
Firewall / antivirus blocking license ports | Network | Add exceptions for RLM ports |
Multiple license servers in same network | Network | Leave only one active RLM server |
License service crashed or failed to start | Network / Software | Restart service or server; check logs |
Dongle physically damaged | Hardware | Replace key; request duplicate from vendor |
Drivers not installed or corrupted | Hardware | Reinstall HASP/Sentinel drivers |
Key inserted into different USB port / not detected | Hardware | Plug into same port; check Device Manager |
USB instability or unsafe removal | Hardware | Use stable USB port; never unplug during use |
VM moved to another host | Software | Reactivate license (contact FirstBit Holline for license recovery assistance) ; avoid moving without reactivation |
Changed hypervisor (e.g., VMware → VirtualBox) | Software | Reactivate (contact FirstBit Holline for license recovery assistance); avoid changing virtualization platform |
Changed VM UUID / MAC address | Software | Restore original parameters or reactivate license (contact FirstBit Holline for license recovery assistance) |
Snapshot rollback without license state | Software | Reactivate after rollback (contact FirstBit Holline for license recovery assistance). |
License expired (temporary license) | All | Renew or purchase permanent license (contact FirstBit Holline for license recovery assistance). |
Incorrect system date/time | Software / Network | Correct time settings; restart 1C servicesservices |
Activation failed (server unavailable) | All | Retry later or contact 1C support FirstBit Holline for license recovery assistance. |
Administrator deleted license data | All | Restore from backup or reactivate (contact FirstBit Holline for license recovery assistance). |
Corrupted registry or system files | Software | Run system repair and reactivate license (contact FirstBit Holline for license recovery assistance). |
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