To detect and correct the causes of slow system performance, please check the following parameters of your IT infrastructure, some of this actions may require the assistance of your IT specialists.
5.Network parameters:
5.1 Check the speed of the network connection - go to the service site speedtest.net.
Here is example of the checking on the screenshots below.
If your network speed is les than 50 Mbps you need to discuss it with your INTRTNER provider to speed up your Internet connection.
6.Computer parameters:
Check computer or laptop parameters (model of processor, RAM value and running version Operating System), if you have RAM less than 16 Mb or CPU frequency less than CPU frequency is less than 3,5 Ghz, you need to upgrade your hardware.
6.1.1. If you have device running on OS Windows:
6.1.2 If you have MacBook device: on the Mac, click the Apple menu in the upper-left corner of the screen and choose About This Mac. A window opens, displaying version of the running mac OS, and information about Processor and RAM:
6.2. Disk Space: Additionally, you should check how much free space is left on the system disk. Free space is needed for creating a swap file and saving cache files, if there is not enough free space, you should free it by deleting unnecessary files.
Do this under the supervision of your IT specialist so as not to disrupt the performance of your computer.
6.3. Checking Antivirus settings.
Despite the fact that antivirus is one of the important programs that protects data from the harmful codes, it can slow down the work of 1C. To avoid this, you should set up exceptions - make it so that the antivirus does not check files with the 1C database.
Make antivirus settings to exclude 1C programs from scanning if you need it to speed up the work of database (this is an example of Droctor Web antivirus settings, but all antiviruses have similar exclusion settings logic, to configure other antiviruses, see their documentation).
6.3.1 Add to trusted applications, if using Thin Client
Find application on your computer and add it to the list of exclusions.
Note: When you update or install new version of application you need to add it to exclusion.
6.3.2 Add site address to trusted (to exceptions) if Web-browser is used
7. Other Programs working on your device (PC or Laptop).
You need to check what other programs are installed on your workplace besides the 1C client. If there are programs installed on the computer (laptop) that consume a lot of memory and processor resources, or have a large exchange of data over the network, it may negatively affect the performance of the database. It is recommended to move such programs to another computer.
7.1 For Windows OS:
Running Programs: to check which programs are currently running and how many resources they are consuming, you need to call Task Manager, as shown in the screenshots below. It will help you evaluate which programs are consuming too much memory or loading the processor:
Installed programs: To check what programs are installed on your computer and assess which ones are needed and which ones can be moved to another computer, open Control Panel - Programs as shown in the screenshots below
Note: keep in mind that installation/uninstallation of programs from your computer should only be done by an IT specialist, otherwise, removal of vital programs may disrupt the overall performance of your computer.
7.2. For MAC OS:
View CPU activity in Activity Monitor on Mac
In the Activity Monitor app on your Mac select CPU, Memory, Disk or Network tab to see its performance parameters:
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