Problem- The below error message appears when trying to log into the base
Solution-
The Infobase session is not allowed error messages can appear on both self-host and cloud bases. Below are the steps for the respective types
a) Self-host databases
In case an info-base lock appears do the below step-
...
3) Open the documents and delete the CFL and CDN files
b) Cloud database- Contact hotline with the screenshot of the error
Thanks for being a First bit customer!