Client Connection to database.
- Our Desktop and Web clients use HTTP\HTTPS internet protocols for access the cloud application.
- The Servers on cloud side allow only the HTTPS connection and HTTP use only for redirection to HTTPS.
- As SSL certificate provider for HTTPS connection we use Sectigo Limited.
Data Center locations:
- Our Servers are placed in professional Data Centers (collocation center).
- We are using 3 different 2 Data Centers: 2 are based in UAE, 1 is based in GermanyUAE and Europe (Germany).
- All Data Centers are certificated as ISO/IEC 27001 and have a security system such as:
- Access control.
- CCTV.
- Power redundancy.
- Internet connection redundancy.
- DDoS protection.
Backup system:
- We do backups 4 times a day ( incrementally ) and store backup data as old as 60 days back.
- We keep our backups in 2 GEO locations ( by 2 independent backup systems ) – one is in the same Data Center; second one is in another Data Center.
- Access to backups is available only to a Senior Admins of our Cloud Service.
- All backups are encrypted.
Monitoring System:
For proper understanding of service layer we do real-time collection of following information:
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- Servers Resources Monitoring.
- Clients access logs.
- Application performance logs.
In case of some unusual behavior our support team will be immediately informed.
Disaster Recovery:
- Our Cloud Service has a recovery plan that allows us to fully recover the Cloud Service not more than in 2 8 hours after the disaster happened.
Hardware:
- For better performance and privacy, we are using our own hardware (in data center), which is not shared with any Data Center clients (such as Azure, AWS except dedicated hardware). This means that on a hardware level, we are fully isolated and only our Admin employees have access.
Infrastructure Access and Maintenance
- All works related to maintaining your database is \application are done only by our employees. All our
- All our employees are well trusted and sign an individual NDA.
- We have strict process of granting access to our servers to any of our employees, so only authorized personnel have an access to the Cloud Service.
Client Connection to database.
- Client databases are available only through Secure HTTP connection (HTTPS).
- We have an “A” result by SSLLabs for our clients’ connection.
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